PrePurchase Agreement
You must print this form, review it, SIGN it, and return it with your order.
Gifball I have read the requirements and recommendations.
Gifball I have reviewed the PrintPoint demo thoroughly.
Gifball I understand there is a 30 day money back guarantee (on single user systems only).
Gifball I understand there are no refunds on installation services, consultation or hardware purchases.
Annual Maintenance / Technical Support
Gifball I have good computer skills and require technical support for "PrintPoint" features only.
Gifball If I require additional technical support for basic computer questions and understanding of my computer and network for use with PrintPoint, I will provide a support person to work with PrintPoint technical support staff.
Gifball Technical support is available Monday - Friday from 9:00am to 5:00pm EST via the following methods: 800 Telephone number, E-mail and Fax.
Gifball I understand that emergency technical support is available via 800 Pager or Cell Service. Emergency support should only be used for PrintPoint system failures, not for questions, installation support or tutorials.
Gifball I understand that certain program features/functions are available only for certain territories. Example: exporting to accounting packages may be limited to the United States and Australia/New Zealand. I have discussed this functionality with my PrintPoint Representative.

The following is included in my Annual Maintenance/Tech Support Fee
Gifball One major upgrade provided on CD. These upgrades are released once a year or once every other year dependent on Apple and Microsoft OS changes, normal development cycles and the number of new or enhanced features.
Gifball Bug fixes and any additional updates are announced via email and provided for download from our website or ftp site.
Gifball If you require an update on disk there will be a $25 charge plus shipping for these updates. You must request this option for each announced update.
Gifball I understand that I will receive an annual maintenance/tech support agreement invoice after the first year of ownership equal to 15% of the price I paid for all PrintPoint software I own at the time of invoicing plus cost of living increases. I understand my first year of maintenance/tech support is free. I also understand that if I do not pay my maintenance fee at any time, there will be a 50% additional charge on my maintenance contract along with the amount due for the exisiting contract. (If custom programming is involved in my installation I understand that a 20-25% fee may apply.)
Gifball If you have questions about why we have an Annual Support and Maintenance Fee, click here.

Training / Installation / Scripting Services
Gifball On Site-Training $150.00 per hour for partial day or $1000 per 8 hour day (plus transportation time & expenses).
Gifball Timbuktu Remote or PC Anywhere at $100 per hour.
Gifball There will be a $150.00 hourly charge to support Scripting. Scripting (simple user-based custom programming) is used in the following areas: SuperReports, Quick Reports, Labels, Quote Letters, Author's Alterations Letter, and Confirmation Letters.

These conditions may be subject to change.

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